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Theatre Hall 12

    • Wednesday

      Keynote Speaker: Matthew Jeffery

      Matthew Jeffery - Zeal Tax

      Unlocking the hidden Tax Relief unclaimed by Park Owners’ accountants

      11.00 - 11.30

      Park owners could be owed thousands in unclaimed tax relief for embedded fixtures on and under their site. As Chartered Tax Advisors, Zeal help owners claim this genuine Government tax incentive so specialist, even accountants are unaware of it. We’ve secured £5m for park owners in the last year! How much tax relief could be hiding in your park?

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      Keynote Speaker: Luke Hansford

      Luke Hansford - Hoseasons

      Why diversify? Realising the potential of your land in the holiday rental market.

      11.45 - 12.15

      Luke will discuss the opportunity to diversify your land to create a profitable holiday destination. How to harness innovation and holiday rental trends to maximise your land’s potential and create a successful holiday destination to take advantage of the growing UK staycation market to meet guest expectations of today and the future.

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      Keynote Speaker: Alison Magee-Barker

      Alison Magee-Barker - AJ Lakes Consultancy & Training

      Managing Change, Navigating Curve Balls whilst Diversifying and Innovating

      12.30 - 13.00

      Helping you to Understand and Manage Change, Giving you Top Tips to Navigate Curve Balls whilst Learning to Diversify in your Business to create a new normal and Innovate your way to success

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      Keynote Speaker: Rhodri John

      Rhodri John - Camping Connect

      Providing excellent WiFi to help build memorable guest experiences

      13.15 - 13.45

      WiFi has become an essential utility that is demanded by the majority of guests in both short and long term stays across all accommodation types. Future-proofing your Wi-Fi design will avoid the need for frequent maintenance and repairs, and also removes the need for upgraded equipment every couple of years and unreliable WiFi leads to frustrated and disappointed guests which in turn leads to poor reviews. Find out how to plan the install of your WiFi offering at the same time as other utilities to avoid situations where WiFi provision becomes expensive, complicated and patchy at best. We’ll explain what you need to consider at the design stage, how you can avoid expensive mistakes and eliminate the risk of providing a poor guest WiFi experience. Come along and join the conversation on how you can deliver the type of service your customers expect and ensure your guests have an awesome WiFi experience.

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      Keynote Speaker: Alex Russell and Olivia Cook

      Alex Russell and Olivia Cook -

      The ‘new normal’ for outdoor holidays - how the pandemic has changed the market

      14.00 - 14.30

      Experts from discuss how the pandemic has reshaped the travel industry and outline how you can take advantage of the emerging trends. They will be drawing on data from 1.8 million trips to nearly 5,000 holiday parks, glamping sites and campsites booked via Pitchup over the last year to explore the ‘new normal’ for outdoor accommodation.

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      Keynote Speaker: Chris Hayes

      Chris Hayes - BISHTA

      Are You Making Maximum Use of the Staycation?

      14.45 - 15.15

      With such a tumultuous year for the holiday park and home sector, this session looks at how having a hot tub, or exercise spa, has ensured that holiday makers are encouraged to your venue. The session also explores what you need to do to ensure that your guests have a safe and enjoyable experience while they are with you to meet the requirements of the HASAW Act, L8, HSG 282 and other industry guidance. By having a proactive approach to your hot tub offering, this will ensure that you attract more bookings, can obtain a higher income and most importantly, you can operate in such a way that your guests give you positive feedback about their stay with you!

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      Keynote Speaker: Ben O’Hara

      Ben O’Hara - The Business Creative Ltd.

      How to ensure your entertainment programme delivers results….whatever the budget

      15.30 - 16.00

      Live Entertainment is a significant part of any UK Holiday park offering, and with the predicted golden post-pandemic future, getting it right will be more important than ever. But keeping ahead of the curve, on trend and differentiating from competitors can be a daunting concept, especially with Covid-dented budgets. In this session, we’ll give you top tips for innovating your entertainment offering and discuss key considerations for programmes of all shapes and sizes, covering added value and revenue generating opportunities. You’ll come away from this session with actionable points that you can put into place immediately, at little or no cost.

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