Theatre Hall 11
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Wednesday
Mark Renouard - Earth Wrights
Designing playgrounds that work for children, planet and business
11.00 - 11.30
The natural world with its endless opportunities for adventure and discovery is irresistible to children, as well as vital for their overall wellbeing. In this talk Mark Renouard will set out how designing playgrounds ‘the way nature intended’ - and investing in elegant and cost-effective solutions - creates more play value, improves biodiversity, ensures return custom and makes sound business sense.
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John Clement - IBB Solicitors
Buying a Caravan Holiday Home – What could possibly go wrong?
11.45 - 12.15
Many people choose not to take legal advice when buying a caravan holiday home. However, that can often prove to be an expensive mistake as buying a holiday home is not as straightforward as it may seem. In this seminar John Clement, a Partner at IBB Solicitors and a specialist in the law relating to residential and holiday park homes, will explain the steps involved and show you how to avoid making expensive mistakes!
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David Lakins - Key Digital Agency Ltd
Exploiting Mobile – the holiday makers new best friend
12.30 - 13.00
The media and communications landscape continues to develop at a blistering pace, and with guests turning to their mobile as their go-to digital device its is critical for holiday parks and attractions to be ready for the future. With discussion of mobile innovations, and in-stay technologies, this session will focus on the guest customer journey and explore the strategies you need to help future-proof your park towards 2020 and beyond.
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Phil Bates - Nijhuis H2OK
Strategies to minimise capital expenditure on your holiday park.
13.15 - 13.45
This presentation seeks to give the audience some useful ‘easy to implement’ initiatives that will reduce or mitigate spending on your water and wastewater treatment, and drainage infrastructure. Although there is an understandable desire to prioritise spending on areas that will increase profits, a combination of tightening regulation and increased public focus on pollution and wastage means that mitigating this expenditure becomes a good investment in the medium term.
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Tony Carter & Chris Brady - Tony Carter, Chris Brady
Faster Hot Tub Heating for Holiday Parks & Resorts
14.00 - 14.30
Hot tubs have become the ‘must have’ guest facility for holiday parks, as they drive accommodation demand and help extend the booking season. However, guest change overs can be a major issue due to the time electric heaters take to heat the water after cleaning. This presentation shows how hot tubs can be heated in from one to three hours, using an alternative heating approach that also reduces energy costs.
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Prof Jacob Tompkins OBE - The Water Retail Company
How to Save Money on Water, Sewerage and Drainage Charges
14.45 - 15.15
Since April 2017 the English and Welsh water market has been open to competition (this was already the case in Scotland). You can save money by switching retailers. But you can also make savings through checking your bills, being more water efficient, and making sure you are on the correct drainage tariffs, or are getting the correct non-return to sewer allowances.
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Andy Beresford & Helen Mills - Home Leisure Direct
Competitive Socialising - The Growth Opportunity Everyone’s Talking About
15.30 - 16.00
An introduction to the rapidly growing competitive socialising opportunity and the benefits it can bring to businesses, including longer dwell times, increased food and drink sales and the ability to reach new customers. Games such as contactless payment pool and shuffleboard can be added to premises on a profit share or rental basis for as little as £30 per week, offering significant returns averaging from £6,000 to £12,000 per annum per table.
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Thursday
Joe Cooper - Touchwood Play
The Positive Impact Of Play On Your Business
11.00 - 11.30
This seminar will explore how the introduction of a culture of play into your setting will have positive outcomes for your business. Using case studies including Bicester Village, Bluestone National Park and the National Trust Tyntesfield play trail, I will explore how our bespoke play areas have impacted on visitor numbers, revenue and positive experiences for visitors. Investing in play can be a brilliant commercial decision.
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Andrew Hampton - Pitched
You can’t sell holiday homes online… can you?
11.45 - 12.15
Does your holiday park sell holiday homes and caravans? Qualified leads, getting harder and harder to come by? If this sounds familiar, then it is time to inject some life into your online sales tactics and start selling more holiday homes. Join Andrew from Pitched, who will help lay out the fundamentals for effective online sales strategies to help attract the right people and convert browsing to genuine leads. You will leave with some top tips for your marketing, website and general approach to sales, which will greatly improve your conversion of online traffic to future owners.
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Rhodri John - Camping Connect
Providing excellent WiFi to help build memorable guest experiences.
14.00 - 14.30
WiFi has become an essential utility which is demanded by the majority of guests in both short and long term stays across all accommodation types. Planning WiFi the right way will avoid the need for frequent maintenance and repairs, and also removes the need for upgraded equipment every couple of years. Find out how why it’s important to plan to install your WiFi offering at the same time as other utilities to avoid situations where WiFi provision becomes expensive, complicated and patchy at best. Unreliable WiFi leads to frustrated and disappointed guests which in turn leads to poor reviews. We’ll explain what you should consider and account for on-site at the design stage, how you can avoid expensive mistakes and eliminate the risk of providing a poor guest WiFi experience. Come along and join the conversation on how you can deliver the type of service your customers expect and ensure your guests have an awesome WiFi experience.
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Alex Gibson / Jon Wilson - Socialcru Ltd
The basics of running successful Facebook and Instagram marketing campaigns.
14.45 - 15.15
Do business owners and friends continue to tell you that digital marketing in the way to invest in your business. Understand the basics as to why...
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Paul Davis - LodgeIntel
Data Mining and Visualisation for your Business - Understanding Today Better For Tomorrows Strategies
15.30 - 16.00
How through the use of automated data extraction, analysis and visualization, you can understand better how your business runs today, maximize returns and better understand your customers.
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