Use the buttons below to navigate this year's unmissable seminar schedule, 2019 timetable updates to follow!
Keynote Theatre 2
Theatre Hall 9
Theatre Hall 10
Theatre Hall 11
Theatre Hall 12
Theatre Hall 13
Theatre 10 Sponsored by Campmanager Ltd
Wednesday 7th November
Thursday 8th November
11.00 - 11.30
Theatre 10
Wednesday
Joe Cooper - Touchwood Play Ltd
Creating positive memories from natural play- the Biophilia effect.
During his presentation, Joe Cooper will explore the premise of “Biophilia” - that humans are “attracted to all that is alive and vital”. Using case studies, he will demonstrate how vital spaces can be designed into a range of commercial settings and in turn, the role that nature play has in the creation of positive memories.
Yes, there will be some theory, but don’t worry, there will be lots of top tips to take away with you.
11.45 - 12.15
Theatre 10
Wednesday
Kenny Martin & Leona Mills - CampManager
Simplify your park management and generate more bookings
A good park management and booking system should do the hard work so you don’t have to. Learn how to work smarter not harder and hear how to generate more bookings while saving valuable time and money. This seminar will look at key areas such as Booking Management, Online Booking, Task Automation and Channel Management.
12.30 - 13.00
Theatre 10
Wednesday
Rachel Dawson-Smith - Colour Heroes Ltd
Bringing your business to life for families
Are you telling your story effectively enough to really bring your customer experience to life in this highly competitive market?
Rachel will talk about making strategy fun, detailing how adding education and activity engagement tools to your marketing plan can positively impact on dwell time, participation, brand loyalty, referrals, and income.
Colour Heroes have 20 years’ experience creating playfully strategic, bespoke, family resources that help build memories for your customers.
13.15 - 13.45
Theatre 10
Wednesday
Phill Bodsworth - DefibUK
Automatic External Defibrillators – Their Placement and Use
The seminar will explore why AED’s are important, where to place them and the considerations for their on-going support. It will then look at some of the different types of AED currently in use and how straight forward they are to use.
14.00 - 14.30
Theatre 10
Wednesday
Chris Brady - 1 Stop Spas & SpaTech Training
Hot Tubs for your business
SpaTech Training highlights the latest Health & Safety Guidance, compliance with H2G282 regulations, and recommendations for hot tubs in a business setting.
14.45 - 15.15
Theatre 10
Wednesday
Andy Mills-Brown - Talent Artistic Group
Entertainment: Guest Experience vs Investment (and what’s the ROI?)
What is Immersive & Experiential Entertainment? How much do you need to spend? How do you measure the cost?
11.00 - 11.30
Theatre 10
Thursday
Dawn Bee - GemaPark
Online Booking: Win and keep the customers you want
Taking Online bookings may feel like losing control but this seminar will show you how you can use it to gain more control over the type of customer you attract. Repeat customers are the mainstay of most holiday park businesses. We will cover how you can use automation to set off on the right foot to create a lasting profitable relationship with each customer.
11.45 - 12.15
Theatre 10
Thursday
Ian Fuller - Playsafe Systems (a Eurocoin Group company)
Cash Management & Business Performance Reporting for Your Leisure Business
How can you efficiently collect, record and secure the cash within your business? Our networked systems, linked to world-class hardware, provide powerful and essential data from your site. We then convert this quickly and seamlessly into management information to help you drive your business forwards. Our integrated solutions improve and enhance leisure business operations, providing tailor-made reports full of relevant, accurate information. Playsafe Systems – turning your key operational data into business insight.
13.15 - 13.45
Theatre 10
Thursday
Steve Hasenmueller - Marquis Corp.
MARQUIS – The Ultimate Holiday Park Hot Tub Program
Holiday Park guest turnover and high hot tub usage create unique requirements for a safe and effective low-maintenance program for hot tub owners. Get a complete overview of the Marquis Holiday Park program and models which address these unique requirements with specific features and designs.
14.00 - 14.30
Theatre 10
Thursday
John Clement - IBB Solicitors
Buying a Caravan Holiday Home – What could possibly go wrong?
Many people choose not to take legal advice when buying a caravan holiday home. However, that can often prove to be an expensive mistake as buying a holiday home is not as straightforward as it may seem. In this seminar John Clement, a Partner at IBB Solicitors and a specialist in the law relating to residential and holiday park homes, will explain the steps involved and show you how to avoid making expensive mistakes!
14.45 - 15.15
Theatre 10
Thursday
James Lee / Chris Allcock - Water Treatment Products
Hot Tub Water Management in the Holiday Park Industry
Developing a robust Water Management regime for hot tubs in Holiday Park / Lodge locations.
Detailing what operators should do, awareness of HSG 282 and is there more an operator can do to minimise risk to their business through better water management.
Are you doing enough to conform?
15.30 - 16.00
Theatre 10
Thursday
Andy Soloman - Yomdel
Realising your website’s latent potential to gain 50% more leads
The majority of visitors to your website are not ready to buy. But there is a simple way to tap into this rich resource to not
only significantly increase lead volumes, but also slash CPL by 30% or more. Understanding how modern consumers behave
online exposes huge opportunities to grow your business. Digital engagement expert Andy Soloman shares the secrets that
help turn your website into a quality lead factory.
