Darwin Escapes Chooses Acentic For Integrated Hospitality Technology Upgrade

Holiday Park Innovation Show blog post 1

Acentic, the global leader in hospitality technology, has been chosen by Darwin Escapes to work across its portfolio of luxury in the UK. This new technology partnership follows the successful installation of a managed HSIA network service for over 1,000 lodges, in three of the group's recently upgraded resorts, in the South West of the UK.

The assignment has successfully combined the network systems for each property by using Acentic's leading Radiant 4 HSIA platform, which is a game-changing product for the hospitality sector. Radiant 4 delivers an outstanding Wi-Fi user experience for guests and provides industry leading management and control functionality for Darwin Escapes and their individual properties.

This particular project has included everything from building management systems (fire alarms, heating, air con, locks, CCTV, EPOS) to sound systems and digital signage.

Guests visiting these resorts will now be able to use the Push and Play app via Panorama NG to securely stream music, photos and movies from their own device, in the comfort of their lodge. The TV's in each lodge are now an interactive media hub.

Richard Robinson, Acentic Chief Executive said: "After conducting a full site survey we decided to use our highly acclaimed Radiant 4 platform to create what is our largest managed network in the UK for Darwin Escapes. Radiant 4 enables conferencing, public area and in-room requirements to be managed by each property to optimise bandwidth per account and/or client and maximise revenue opportunities if required."

In addition to making everything work together for the first time, Acentic has equipped each property with a conferencing kit which comprises Enterprise grade BenQ projectors, motorised projector screens and Apple TVs. As an accredited Bose Pro partner, Acentic carried out a full survey of the acoustic requirements of Darwin leading to the installation of external sound systems into garden patios and outdoor areas as well as Bose speakers and Samsung TV's inside gyms.

Mark Kennedy from Darwin Escapes said: "Managing the need of our guests to have a robust Wi-Fi service is a very important part of their Darwin Escapes experience. Acentic has answered our brief with flair, innovation and a good eye on the budget. We are now able to manage all our communication and entertainment systems in a streamlined manner and, above all, we have a robust Wi-Fi connection to support all of our guests, whatever their need."

Acentic Sales Manager Dean Wood is heading up the entire project within Acentic where he utilised expert resources from all departments including the teams in R&D, Innovation, Studio, Finance, Networking, Projects and Installation to deliver a complete 'one stop shop solution'. Dean commented, "When I first met with the team at Darwin Escapes, it was clear from the outset that both companies had a shared vision and appetite to develop something really special to enhance the guest experience throughout the resorts. It's been a pleasure working with the team at Darwin Escapes and I look forward to continued success with the team."

Darwin Escapes has 19 holiday parks across the UK, each with its own unique character and approach but each sharing the same ethos of going above and beyond in search of quality and experience.

Acentic Panorama NG, Radiant 4 and conferencing, leisure and audio solutions are already installed in Darwin's Hawkchurch, Bath Mill and Woodside Bay resorts, with Keswick Reach going live in Q4 2016 as Darwin continues to set new technology standards in the hospitality sector.